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Privacy Policy

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1. Who we are

Magick Agency is an outbound power dialer for call centres, BPOs and collection agencies, operated by MAGICKVOICE LLP, registered in India. This policy explains what data we handle, why, and how we protect it. Write to hello@magick-agency.com with any question.

2. This website

When you request a demo, we receive the details you type into the form: your name, work email, company, team size, what you are interested in and, if you add them, your phone number and a message. We use them only to reply to you and arrange the demo.

Analytics on this website run only after you agree to them in the cookie banner. Without your consent, no analytics cookies are set.

3. Data in the product

Our customers (the businesses that use Magick Agency) control the data they put into it. That includes:

  • Their team members’ names, email addresses and roles.
  • The contact lists they upload, and the outcomes, notes and callbacks their agents record.
  • Call records, recordings and, where they turn on call analysis, transcripts and AI analysis.

We process this data on our customers’ behalf and only to provide the service to them.

4. How we protect it

  • The service and its database are hosted in India, in the AWS Asia Pacific (Mumbai) region.
  • Each customer’s tenant and accounts are isolated from every other customer’s.
  • People join a workspace only through a single-use email invite, with one of six roles.
  • Recordings and report downloads use short-lived signed links.
  • Our logs mask phone numbers and email addresses.
  • The mobile app never stores recordings or transcripts on the phone.

5. How long we keep it

Transcripts are deleted after 30 days by default. Report files are kept for 90 days. Customers can set call records to be purged after a period they choose. Website demo requests are kept for as long as we are in conversation with you.

6. Your rights

You can ask us for a copy of the personal data we hold about you, or ask us to correct or delete it. If your data is in Magick Agency because a business called you, please contact that business first; we will help them act on your request.