Use case / BPO client campaigns
Every client on one floor, kept apart where it matters.
A BPO runs many processes at once. In Magick Agency each client can have its own account, with its own campaigns, team, numbers and reports, while your supervisors see the whole floor from one place.
Questions first? Write to sales@magick-agency.com.
- 250 msBetween pacing checks
- 3%Default abandon ceiling
- Up to 20Custom AI checks per call
- Desk or phoneWhere agents work
How Magick Agency helps
Your agents talk. The rest is handled.
- Separate accounts per client, each with its own data, team and settings
- Several campaigns live at once, with capacity shared fairly
- Six roles, from owner to viewer, so each person sees only what they should
- Account and campaign reports emailed to your team on a schedule
- Audit logs of what changed, who changed it and when
Popular with
Under the hood
Power dialling for every free agent · DNC and calling-hour checks on every dial · AI analysis of every call · PDF and Excel reports by email · browser and mobile agents · hosted in India.
How it works
Four steps, from list to learning
- Step 01
Set up the client
An account with its own team and numbers.
- Step 02
Launch campaigns
Rules, dispositions and caller IDs per process.
- Step 03
Run the floor
Desk and mobile agents, one live view.
- Step 04
Report
Scheduled PDF and Excel reports per account.