Use case / Remote & field agents
A call-centre seat that fits in a pocket.
Not every agent sits at a desk. With the Magick Agency app, an agent at home or in the field signs in, runs a quick pre-flight check and goes on duty, taking the same dialled and inbound calls as everyone in the office.
Questions first? Write to sales@magick-agency.com.
- 250 msBetween pacing checks
- 3%Default abandon ceiling
- Up to 20Custom AI checks per call
- Desk or phoneWhere agents work
How Magick Agency helps
Your agents talk. The rest is handled.
- Dialled and inbound calls over a data connection, not the SIM
- A pre-flight check of the microphone, network and battery before going on duty
- Notes, dispositions, callbacks, DNC and the soft phone, all on the phone
- Recordings and transcripts never reach the device
- Agents paused automatically when they leave the app
Popular with
Under the hood
Power dialling for every free agent · DNC and calling-hour checks on every dial · AI analysis of every call · PDF and Excel reports by email · browser and mobile agents · hosted in India.
How it works
Four steps, from list to learning
- Step 01
Invite
An email invite with a single-use link.
- Step 02
Check
Mic, network and battery, before going on duty.
- Step 03
Take calls
Dialled and inbound, like any desk agent.
- Step 04
Track
My performance and my calls, on the phone.