Terms of Service

1. The service

Magick Agency is provided by MAGICKVOICE LLP, India. These terms cover your use of this website and of the Magick Agency console and mobile app. Your order form or agreement with us sets out the commercial terms of your subscription.

2. Accounts

Workspaces are set up by us. Your administrators invite the people who work in them and choose their roles. You are responsible for who you invite and for keeping sign-in details safe.

3. Calling responsibly

You are responsible for the calls your team makes with Magick Agency. In particular, you must:

• Have a lawful basis to call every number you upload.
• Follow the calling-hour, consent and Do Not Call rules that apply to your calls, including TRAI rules in India.
• Keep your Do Not Call lists up to date and honour opt-out requests.
• Follow any sector rules that apply to you, such as the RBI Fair Practices Code for collections.

Magick Agency gives you tools for this, such as calling windows, per-contact timezones and Do Not Call checks before every dial, but they do not replace your own compliance.

4. Your data

You own the data you put into Magick Agency. We use it only to provide the service to you, as described in our Privacy Policy.

5. Contact

Questions about these terms: hello@magick-agency.com.