Use case / Support & callbacks
When a customer calls back, they reach the right person.
Outbound calls create inbound ones. Magick Agency sends a returning caller to the agent they spoke to before, queues everyone else with hold audio and opening hours, and puts every missed call on a list your team can call back in one tap.
Questions first? Write to sales@magick-agency.com.
- 250 msBetween pacing checks
- 3%Default abandon ceiling
- Up to 20Custom AI checks per call
- Desk or phoneWhere agents work
How Magick Agency helps
Your agents talk. The rest is handled.
- Sticky-agent routing to the agent the caller spoke to last
- Queues with greetings, hold audio, route hours and holidays
- Inbound calls take priority over outbound dialling
- A missed-call list with owners, Mark handled and one-tap call back
- Customer history across every campaign for context before you call
Popular with
Under the hood
Power dialling for every free agent · DNC and calling-hour checks on every dial · AI analysis of every call · PDF and Excel reports by email · browser and mobile agents · hosted in India.
How it works
Four steps, from list to learning
- Step 01
Customer calls
On one of your inbound numbers.
- Step 02
Route
To their last agent, or the team queue.
- Step 03
Answer or follow up
Missed calls land on a list with an owner.
- Step 04
Close the loop
Outcome, notes and history in one place.