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Use case / Collections & EMI reminders

Reach more borrowers in a shift, and keep every promise on track.

Collections is a numbers game with rules. Magick Agency dials your overdue list for every free agent, keeps to the calling hours you set and each borrower’s timezone, and books callbacks when a borrower asks for one. AI analysis then checks the calls your QA team never has time to hear.

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Questions first? Write to sales@magick-agency.com.

  • 250 msBetween pacing checks
  • 3%Default abandon ceiling
  • Up to 20Custom AI checks per call
  • Desk or phoneWhere agents work

How Magick Agency helps

Your agents talk. The rest is handled.

  • Dials overdue accounts for every free agent, in priority order
  • Books callbacks for a promised time and flags any that are late or missed
  • Retries unanswered and busy numbers on rules you set per outcome
  • Checks every dial against your Do Not Call lists and calling hours
  • Asks AI your own QA questions on every call, such as whether the agent stated the due amount

Popular with

  • Collection agencies
  • NBFCs & banks
  • Fintech lenders

Under the hood

Power dialling for every free agent · DNC and calling-hour checks on every dial · AI analysis of every call · PDF and Excel reports by email · browser and mobile agents · hosted in India.

How it works

Four steps, from list to learning

  1. Step 01

    Upload the book

    A CSV of accounts with any extra columns you need.

  2. Step 02

    Dial

    Agents talk; Magick Agency handles the dialling.

  3. Step 03

    Record the outcome

    Dispositions, notes and promise-to-pay callbacks.

  4. Step 04

    Review

    AI checks and scorecards for every agent.

FAQ

Collections & EMI reminders: common questions

Still curious? Write to sales@magick-agency.com or book a demo .

Can agents book a callback for a promise-to-pay date?

Yes. Agents book a callback for a date and time during wrap-up. Magick Agency tracks each callback as on time, late or missed, and hands it to someone else on the team if the owner is not available.

Does Magick Agency stop calls outside permitted hours?

Yes. Each campaign has a calling window and calling days, and each contact can carry their own timezone. Numbers on your Do Not Call lists are checked before every dial, and the check fails closed.

More use cases

Other ways teams use Magick Agency

See Magick Agency run collections & emi reminders

A demo on your own lists and calling rules. After it, we set up a workspace for your team.

Book a demoor write to sales@magick-agency.com